Benjamin’s story

Benjamin’s representative made a complaint to our office regarding a regulatory exam administered by Ahpra and the Board. Benjamin was dissatisfied with the feedback provided by Ahpra after he was repeatedly unsuccessful in passing the exam. He complained about a lack of transparency in the exam results. Benjamin also said he was aware the exam marks had been scaled, and he believed he would have passed the exam had his mark not been scaled down.

We decided to make preliminary inquiries into Benjamin’s complaint.

What we found

We determined that information Ahpra and the Board had provided about Benjamin’s exam results was clear and appropriately accessible.

Ahpra confirmed to our office that Benjamin’s exam results had not been negatively affected by the scaling of marks. We found that Ahpra’s explanation about the use of scaling was appropriate.

Complaint outcome

We finalised Benjamin’s complaint after communicating our findings to him.

We also provided feedback to Ahpra and the Board about the information it makes publicly available regarding the regulatory exam. We suggested that the information provided to Benjamin in response to his complaint about scaling was relevant to all candidates, and it should be publicly communicated in information provided about the exam.