COVID-19 response

We are available to support health practitioners and the community during the COVID-19 pandemic

How we can help

We continue to assist with complaints about the regulation of Australia’s 16 registered health professions by the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards.

The best way to contact us

We welcome calls to our complaint line on 1300 795 265 or emails to complaints@nhpo.gov.au.

Our office is located in Melbourne and we are currently returning to hybrid working arrangements. We will continue to strive for fair and positive change in the regulation of registered health practitioners for the Australian community.

Thank you in advance for your patience.

Information about COVID-19

For the most up-to-date information about COVID-19, visit the Department of Health’s website at https://www.health.gov.au/.

For more information about Ahpra and the National Board’s response to COVID-19 visit: https://www.ahpra.gov.au/News/COVID-19.aspx

Support services

For more information about mental health and COVID-19 visit Head to Health at https://headtohealth.gov.au/covid-19-support/covid-19

Call Lifeline on 13 11 14

Call Beyond blue on 1300 22 4636

Call Kids Helpline on 1800 55 1800

 

Frequently asked questions

Our office has been receiving enquiries about a broad range of issues related to COVID-19.

We are not best placed to answer questions that relate directly to health advice about COVID-19 and the restrictions that are currently in place.

We have instead provided recommendations below for alternative organisations to contact about frequently asked questions.

Information related to health practitioner registration and accreditation

Ahpra has provided information about the FAQs it has received related to health practitioner registration during COVID-19 on its website: https://www.ahpra.gov.au/News/COVID-19/COVID-19-queries.aspx.

We encourage health practitioners and community members who have a query or concern to first contact Ahpra directly. Concerns can be raised with Ahpra via email at AHPRAfeedback@ahpra.gov.au or via phone on 1300 419 495.

We are here to help if there is an ongoing problem that has not been resolved, if you are not satisfied with Ahpra’s response, or do not receive a response in a reasonable time. Visit our make a complaint page or contact us page to share your queries or concerns.

Can’t find what you’re looking for? Give us a call on 1300 795 265