COVID-19 response

We are available to support health practitioners and the community during COVID-19 pandemic

The COVID-19 pandemic has put unprecedented pressure on Australia’s health system. Registered health practitioners are on the frontlines working to keep our communities safe and provide essential treatment to those who are affected.

How we can help

We continue to assist with complaints about the regulation of Australia’s 16 registered health professions by the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards.

Many health practitioners may have questions about measures introduced by Ahpra and the National Boards in response to COVID-19, including the launch of a pandemic sub-register to fast-track the return to the workforce of experienced and qualified health practitioners.

If health practitioners wish to raise a concern, we will generally work with the individual and Ahpra to resolve the issue. This could include Ahpra:

  • answering an individual’s queries
  • providing an update on the progress of a matter
  • speeding up the processing of a delayed matter in exceptional circumstances.

The best way to contact us

We welcome calls to our complaint line on 1300 795 265 or emails to complaints@nhpo.gov.au.

Our office is located in Melbourne and we are currently working remotely under Victoria’s COVID-19 stage four restrictions. We will continue to strive for fair and positive change in the regulation of registered health practitioners for the Australian community while working from home. It may take longer than normal for us to respond to phone calls and emails. 

Due to the current State of Disaster in Victoria, we are also experiencing postal delays. Please avoid sending information through the mail if possible.

Thank you in advance for your patience and understanding during this challenging time.

Information about COVID-19

For the most up-to-date information about COVID-19, visit the Department of Health’s website at https://www.health.gov.au/.

For more information about Ahpra and the National Board’s response to COVID-19 visit: https://www.ahpra.gov.au/News/COVID-19.aspx

Support services

For more information about mental health and COVID-19 visit Head to Health at https://headtohealth.gov.au/covid-19-support/covid-19

Call Lifeline on 13 11 14

Call Beyond blue on 1300 22 4636

Call Kids Helpline on 1800 55 1800

 

Frequently asked questions

Our office has been receiving enquiries about a broad range of issues related to COVID-19.

We are not best placed to answer questions that relate directly to health advice about COVID-19 and the restrictions that are currently in place.

We have instead provided recommendations below for alternative organisations to contact about frequently asked questions.

Information related to health practitioner registration and accreditation

Ahpra has provided information about the FAQs it has received related to health practitioner registration during COVID-19 on its website: https://www.ahpra.gov.au/News/COVID-19/COVID-19-queries.aspx.

We encourage health practitioners and community members who have a query or concern to first contact Ahpra directly. Concerns can be raised with Ahpra via email at AHPRAfeedback@ahpra.gov.au or via phone on 1300 419 495.

We are here to help if there is an ongoing problem that has not been resolved, if you are not satisfied with Ahpra’s response, or do not receive a response in a reasonable time. Visit our make a complaint page or contact us page to share your queries or concerns.

Can’t find what you’re looking for? Give us a call on 1300 795 265