Dr Silva's story

Dr Silva complained to the Ombudsman because he believed Ahpra and the Medical Board had unlawfully refused his request to review the conditions placed on his registration

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Dr Silva complained to the Ombudsman because he believed the Australian Health Practitioner Regulation Agency (Ahpra) and the Medical Board of Australia had unlawfully refused his request to review the conditions placed on his registration. He was concerned Ahpra had not responded to his requests for information about a review of the conditions.

We spoke with Dr Silva about our early resolution transfer process and he agreed to us transferring his complaint to Ahpra. Ahpra’s national complaints team apologised that Dr Silva’s experience with Ahpra had not met his expectations and that he was not given more timely responses or updates about how his request for review was progressing.

Ahpra advised Dr Silva’s concerns had been escalated to a manager in its compliance team and confirmed that his case officer had contacted him to advise of the date the Board would review the conditions on his registration.

Find out how to make a complaint to the Ombudsman or Commissioner.

Find out more about how to apply for review of Ahpra's FOI decision.

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