Maria's story

Maria made a complaint to the Ombudsman about the Chinese Medicine Board’s decision not to accept applications for registration from internationally qualified practitioners due to COVID-19

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Maria made a complaint to the Ombudsman about the Chinese Medicine Board of Australia’s decision not to accept applications for registration from internationally qualified practitioners due to COVID-19. Maria said that she is currently based in Australia but was qualified to practise Chinese medicine in another country.

We spoke with Maria about our early resolution transfer process, and Maria agreed for us to transfer her complaint to the Australian Health Practitioner Regulation Agency's (Ahpra) for a response. Ahpra responded to Maria’s complaint and confirmed the Board made the difficult decision to stop accepting applications for registration from internationally qualified practitioners. It explained that this was due to the significant impact the pandemic had on implementing its new regulatory examination.

Ahpra advised that the Board was committed to removing the restriction on applications in the future and Ahpra would soon publish information about the upcoming reimplementation of the required exam.

We spoke with Maria about Ahpra’s response, and while she accepted Ahpra’s reasoning, she wanted more information about when the Board would reopen applications. We made preliminary inquiries with Ahpra and it provided more information about potential timeframes. We spoke with Maria about this update and that we believed it was open to the Board to require that an exam is undertaken as part of the application process. We advised Maria to monitor the Board’s website for information about the exam.

Find out how to make a complaint to the Ombudsman or Commissioner.

Find out more about how to apply for review of Ahpra's FOI decision.

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