What we do
We offer a free and independent complaint handling service
We champion fairness in the regulation of Australia’s registered health professions through our work in three key areas:
- complaint resolution
- systemic improvements
- community engagement.
Our strategic directions also set out our focus on influencing systemic improvement, engaging and communicating, building capacity and enhancing accountability.
Our office provides a free, impartial and independent complaint handling service for the public and health practitioners. We accept:
While our office has different powers based on the type of matter being raised, we generally:
- listen to concerns and identify common complaint trends
- consider whether the Australian Health Practitioner Regulation Agency (Ahpra), the National Boards and accreditation organisations, including specialist medical colleges, have followed or acted consistently with the relevant laws, policies and information
- provide meaningful explanations and outcomes to individuals.
We also work collaboratively to:
- identify and address system-wide issues and problems
- ensure administrative processes are reasonable and transparent.
The Ombudsman and Commissioner can also conduct ‘own motion’ investigations. This means we can investigate an issue of interest even if we do not receive a complaint specifically about that issue.
The main purpose of an own motion investigation is to identify areas for improvement in Australia’s health practitioner regulation system.
Read more about the Ombudsman and Commissioner’s own motion investigation – a review into safeguarding the confidentiality of people making notifications about health practitioners.
We provide insight into issues that have been raised by Ahpra, the National Boards, accreditation organisations or other organisations whose work could influence how the National Scheme operates.
We also speak with community members and health practitioners to raise the profile of our services. This includes presenting at public events such as conferences or meetings, and also through our work with the media.
Find out more about how our office strives for positive change in the regulation of Australia's health professions.
Get to know our team and learn more about our vision, purpose and values.
Meet Richelle McCausland, the current Ombudsman and Commissioner.
Get to know more about our staff and our office structure.
Learn more about our legislation and its role.
Learn more about how our office is impartial and independent.
Make a complaint to the Ombudsman or Commissioner online now or learn more about how to make a complaint.