Yeva's story

Yeva contacted our office to make a complaint about the lack of communication they had received from Ahpra after making a notification. Yeva said they had not received any contact from Ahpra in about three months.

Our office received Yeva’s consent to transfer their concerns to Ahpra’s complaints team for a response. This is in line with our early resolution transfer process, which gives Ahpra an opportunity to address the complainant’s concerns.

Yeva then contacted us to share their appreciation for putting them in contact with Ahpra, as it had led to a ‘communication breakthrough’, with two Ahpra staff members contacting them. Yeva said they were happy with the apologies Ahpra gave for the communication issues.