Priya's Story

Priya complained to us about a notification that was recorded on a Certificate of Registration Status that she requested so she could work in another country. Priya was concerned Ahpra had not informed her of the notification and that it would affect her ability to work overseas.

Priya also raised concerns about Ahpra’s communication. She contacted Ahpra several times to find out more information about the notification, but her calls were not returned.

With Priya’s consent, we transferred her complaint to Ahpra. Ahpra contacted Priya the next day. Ahpra explained to Priya that she had been misidentified and that the notification had been incorrectly recorded on her registration. Ahpra corrected the error and issued a new Certificate of Registration Status. Ahpra apologised to Priya for her experience and said it would conduct a review to ensure a similar incident does not reoccur. 

Priya was satisfied that Ahpra’s response had addressed the issues she raised with our office.