Hear complaint stories
Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions
Mohammed’s storyMohammed’s story
Mohammed made a complaint to the Ombudsman because he was concerned the Medical Board had not considered the main issue he had raised as part of his notification.
Seo-yun's storySeo-yun's story
Seo-yun made a complaint to the Ombudsman about how her application for general registration as an occupational therapist was handled by Ahpra.
Dr Bradley's storyDr Bradley's story
Dr Bradley made a complaint to the Ombudsman about the way Ahpra and the Medical Board handled his application for limited registration to undertake a period of supervised practice as a junior medical officer.
Our complaint stories and case studies provide a snapshot of the types of complaints and enquiries our office receives. We’ve found this can help people better understand what we do and the different types of outcomes we achieve.
To maintain confidentiality when we share stories on our website and in our publications, we do not use real names and remove any information that could identify someone. We may sometimes include information such as a person’s profession or cultural background if it is needed for the matter to be understood. Given Ahpra and the Boards are identifiable in our case studies, we request Ahpra review the facts of each story prior to publication. All images we use are illustrative only and do not picture anyone involved in the matter.
We are committed to protecting personal information collected or held by our office. Our privacy and confidentiality page provides more information about how we use and share person information. Please contact us directly if you have any questions or concerns.
Daniel's storyDaniel's story
Daniel made a complaint to the Ombudsman regarding the way Ahpra handled the notifications he made about medical practitioners who were involved in his care when he was admitted to hospital.
Aisha's storyAisha's story
Aisha made a complaint to the Ombudsman about Ahpra’s application of the Nursing and Midwifery Board’s English Language Skills Registration Standard when assessing her application for registration.
Dr Wang's storyDr Wang's story
Dr Wang made a complaint to the Ombudsman about how Ahpra managed her application for limited registration with approved supervision arrangements.
Jose's storyJose's story
Jose contacted our office with concerns about the reasons for the Medical Board deciding not to take action on his notification about a doctor. Jose believed that Ahpra did not present the Board with correct information and that Ahpra’s investigation into the issues raised in the notification was unreasonably delayed.
Maria's storyMaria's story
Maria made a complaint to the Ombudsman about the Chinese Medicine Board’s decision not to accept applications for registration from internationally qualified practitioners due to COVID-19. Maria said that she is currently based in Australia but was qualified to practise Chinese medicine in another country.
Dr Smith's storyDr Smith's story
Dr Smith made a complaint to the Ombudsman about how his application for registration was handled. He said the Board required him to undergo a performance assessment but due to COVID-19, all performance assessments had been suspended.
Dr Devi's storyDr Devi's story
Dr Devi made a complaint to the Ombudsman about the handling of a notification made about him.
Dr Kim's storyDr Kim's story
Dr Kim made a complaint to the Ombudsman about Ahpra's management of her application to change approved places of practice on her registration.
Yan's storyYan's story
Yan made a complaint to the Ombudsman because she was worried she wouldn’t receive her nursing registration in time to start her first job as a nurse.
Dr Garcia's storyDr Garcia's story
Dr Garcia made a complaint to our office about an unreasonable delay and a lack of transparency around the status of Ahpra's investigation of a notification made about her.
Dr Muller's storyDr Muller's story
Dr Muller made a complaint to the Ombudsman about Ahpra and the Medical Board's handling of a verbal notification made about him.
Li's storyLi's story
Li contacted our office because she was unhappy with Ahpra's decision to decline her application for registration as a Chinese medicine practitioner on the basis that she did not meet the requirements of the English Language Skills Registration Standard.
Ana's storyAna's story
Ana first contacted our office to make a complaint to the Ombudsman because she was unhappy with the conditions the Nursing and Midwifery Board placed on her registration.
Dr Silva's storyDr Silva's story
Dr Silva complained to the Ombudsman because he believed Ahpra and the Medical Board had unlawfully refused his request to review the conditions placed on his registration.
Ahmad's storyAhmad's story
Ahmad made a complaint to the Ombudsman about how his graduate application for registration as a chiropractor was managed. Ahmad contacted us because he was concerned that it took five months to finalise his application.
Ying's storyYing's story
Ying made a complaint to the Ombudsman about the handling of a notification she had made about a doctor. Ying raised issues with delay and Ahpra's communication during the notifications process.
Ali's storyAli's story
Ali made a complaint to the Ombudsman about how Ahpra handled his notification. Ali’s main concerns were that Ahpra’s communication was poor and there had been an unreasonable delay in making a decision about the notification.
John's storyJohn's story
John made a complaint to the Ombudsman about the handling of his notifications by Ahpra, the Medical Board and the Nursing and Midwifery Board.
Mary's storyMary's story
Mary contacted our office because she believed the Australian Health Practitioner Regulation Agency (Ahpra) and the Nursing and Midwifery Board had incorrectly assessed that she did not meet the requirements of the English Language Skills Registration Standard.
Jean's storyJean's story
Jean contacted our office because she was unhappy with the response she received from Ahpra's national complaints team about the search value parameters on the public register of health practitioners.
Ashley's storyAshley's story
Ashley made an FOI review application to our office after Ahpra refused to provide them with details about a notification that had been made about them.