Hear complaint stories
Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions
Mohammad’s storyMohammad’s story
Mohammad raised concerns with our office about the Board’s decision to take no further action following a notification he had made about a health practitioner’s conduct.
Emma’s storyEmma’s story
An international medical graduate, Emma, made a complaint to the Ombudsman about how her application for a change in circumstances related to supervision requirements on her registration was handled by Ahpra and the Board. Emma was concerned about a delay in assessing her application.
Nushi’s storyNushi’s story
Nushi raised concerns with our office about Ahpra and the Board’s handling of her application to have conditions removed from her registration. Nushi complained about the delay in removing these conditions.
Our complaint stories and case studies provide a snapshot of the types of complaints and enquiries our office receives. We’ve found this can help people better understand what we do and the different types of outcomes we achieve.
To maintain confidentiality when we share stories on our website and in our publications, we do not use real names and remove any information that could identify someone. We may sometimes include information such as a person’s profession or cultural background if it is needed for the matter to be understood. Given Ahpra and the Boards are identifiable in our case studies, we request Ahpra review the facts of each story prior to publication. All images we use are illustrative only and do not picture anyone involved in the matter.
We are committed to protecting personal information collected or held by our office. Our privacy and confidentiality page provides more information about how we use and share person information. Please contact us directly if you have any questions or concerns.
Alexander’s storyAlexander’s story
Alexander contacted us because he was concerned that Ahpra had not provided regular updates about an investigation into a notification made about him.
Carlos's storyCarlos's story
Carlos, an internationally qualified specialist, contacted our office to complain about receiving incorrect advice from Ahpra that he would remain registered despite a delay in assessing his application for specialist registration.
Maria's storyMaria's story
Maria raised concerns with the Ombudsman about how Ahpra handled the notification she made about a health practitioner and the Board’s decision to take no further action.
Robert's storyRobert's story
Robert contacted our office because he was concerned about how Ahpra had managed a notification he made about a health practitioner who had operated on him.
James’s storyJames’s story
We received a complaint from a health practitioner, James, who was the subject of a notification and had immediate action taken against him.
Francisco’s storyFrancisco’s story
Francisco’s legal representative made a complaint to the Ombudsman about Ahpra’s delay in handling a notification made about Francisco four years ago.
Hui's storyHui's story
Hui made a complaint to our office about Ahpra and the Board’s handling of an investigation after the Board took immediate action and placed conditions on her registration.
Camila’s storyCamila’s story
Camila raised concerns with us about how Ahpra and the Board handled the notification she made about the care her relative received from a health practitioner.
Irene's storyIrene's story
Irene raised concerns with the Ombudsman about how Ahpra and the Board handled the notifications she made about two registered health practitioners.
Mahmoud's storyMahmoud's story
Mahmoud raised concerns with us about Ahpra and the Board’s handling of a notification he made about a health practitioner.
Liam’s storyLiam’s story
Liam, a health practitioner, made a complaint to our office about Ahpra’s handling of his application for registration and his subsequent application to remove conditions from his registration.
Zahra's storyZahra's story
Zahra made a complaint to our office about the timeliness of Ahpra and the Board’s handling of her registration application.
Isabella’s storyIsabella’s story
A health practitioner, Isabella, made a complaint to the Ombudsman because she did not believe Ahpra had sufficiently alerted her that she was due to renew her registration.
Mia's storyMia's story
Mia, an internationally qualified nurse and midwife, contacted our office with concerns about how Ahpra and the Board had assessed her application for registration as a midwife.
Yusef’s storyYusef’s story
Yusef raised concerns with us about a delay and poor communication from Ahpra during the notifications process.
Luca’s storyLuca’s story
Luca contacted our office because he was dissatisfied with the outcome of a notification he had made to Ahpra following the death of a loved one in hospital.
Amelia’s storyAmelia’s story
Amelia first contacted our office to raise concerns that she had not been able to contact Ahpra to make a notification and had been on hold on the phone to Ahpra for two hours.
Jakob’s storyJakob’s story
Jakob contacted us to raise concerns about Ahpra’s handling of their request to correct or remove personal information that it held.
Case study oneCase study one
Our office was notified by Ahpra about an eligible data breach.
Case study twoCase study two
Our office was notified by Ahpra about an eligible data breach that occurred because of human error by an Ahpra staff member.