Hear complaint stories
Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions
-
Eleni and Grace's storiesEleni and Grace's stories
Eleni and Grace contacted us separately to make complaints about the application of the English Language Skills Registration Standard (the ELS Standard).
-
Doha’s storyDoha’s story
Doha made a complaint to our office about Ahpra’s handling of the concerns she had raised about a health practitioner.
-
Benjamin’s storyBenjamin’s story
Benjamin’s representative made a complaint to our office regarding a regulatory exam administered by Ahpra and the Board.
Our complaint stories and case studies provide a snapshot of the types of complaints and enquiries our office receives. We’ve found this can help people better understand what we do and the different types of outcomes we achieve.
To maintain confidentiality when we share stories on our website and in our publications, we do not use real names and remove any information that could identify someone. We may sometimes include information such as a person’s profession or cultural background if it is needed for the matter to be understood. Given Ahpra and the Boards are identifiable in our case studies, we request Ahpra review the facts of each story prior to publication. All images we use are illustrative only and do not picture anyone involved in the matter.
We are committed to protecting personal information collected or held by our office. Our privacy and confidentiality page provides more information about how we use and share person information. Please contact us directly if you have any questions or concerns.
-
Arthur’s storyArthur’s story
Arthur made a complaint to our office about how Ahpra was managing concerns he raised about a health practitioner.
-
Alyssa’s storyAlyssa’s story
Alyssa, a health practitioner, made a complaint to our office in relation to a notification she had made about another health practitioner’s conduct.
-
Karim’s storyKarim’s story
Karim’s legal representative contacted our office about the handling of notifications he had made about two health practitioners relating to care he had received while in hospital.
-
Anna’s storyAnna’s story
We received a complaint from a health practitioner, Anna, who had made a notification about herself to Ahpra.
-
Jan's storyJan's story
Jan made a complaint to our office about the registration renewal fee he had been charged.
-
Mila's storyMila's story
Mila, an overseas-qualified practitioner, complained to our office about the delivery of the multiple choice exam (MCQ) and objective structured clinical exam (OSCE) that she was required to sit to become eligible to be registered in Australia.
-
Filip's storyFilip's story
Filip made a complaint to our office about Ahpra’s assessment that he was required to sit an English language test.
-
Liv's storyLiv's story
Liv made a complaint to our office about Ahpra’s process for reminding practitioners about registration renewal
-
Hudson’s storyHudson’s story
Hudson complained to our office about Ahpra’s management of his application for registration.
-
Yeva's storyYeva's story
Yeva contacted our office to make a complaint about the lack of communication they had received from Ahpra after making a notification. Yeva said they had not received any contact from Ahpra in about three months.
-
Aron's storyAron's story
Aron raised a complaint with our office about the way his personal information had been used and disclosed by Ahpra.