Hear complaint stories
Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions
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Atsumi's story
Atsumi's storyAtsumi, a practitioner, was required by a National Board to undergo a health assessment. Find out more about how we managed Atsumi's complaint.
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Alex's story
Alex's storyAlex complained to our office about RACS’s process for assessing SIMGs for specialist registration in Australia
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Anek's story
Anek's storyAnek contacted our office to make a complaint about Ahpra and a National Board’s handling of a notification he made about a practitioner
Our complaint stories and case studies provide a snapshot of the types of complaints and enquiries our office receives. We’ve found this can help people better understand what we do and the different types of outcomes we achieve.
To maintain confidentiality when we share stories on our website and in our publications, we do not use real names and remove any information that could identify someone. We may sometimes include information such as a person’s profession or cultural background if it is needed for the matter to be understood. Given Ahpra and the Boards are identifiable in our case studies, we request Ahpra review the facts of each story prior to publication. All images we use are illustrative only and do not picture anyone involved in the matter.
We are committed to protecting personal information collected or held by our office. Our privacy and confidentiality page provides more information about how we use and share person information. Please contact us directly if you have any questions or concerns.
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Karina's story
Karina's storyKarina contacted our office to complain about Ahpra’s handling of her concerns regarding a practitioner. Karina was concerned that the practitioner had provided falsified documents to Ahpra when obtaining their registration and was unqualified to practice.
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Liam's story
Liam's storyLiam complained about the Medical Board of Australia’s expedited specialist pathway to registration for internationally qualified specialists and its list of approved specialist qualifications.
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Rose's story
Rose's storyRose complained to our office about a National Board’s decision to caution her after receiving notifications about her. Find out more about how we handled Rose's complaint.
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Tim's story
Tim's storyTim contacted our office about a notification he had made about a practitioner who treated his relative
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Sophia's story
Sophia's storySophia applied to a specialist medical college to enter its training program. Find out more about how we managed Sophia's complaint.
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Darren's story
Darren's storyDarren complained to our office about Ahpra and a National Board’s handling of a notification made about him
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Mary's story
Mary's storyMary complained to our office about how Ahpra and a National Board handled a notification made about her
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Soren's story
Soren's storySoren contacted our office about Ahpra’s handling of information he provided in response to a public document. Find out more about how we managed Soren's complaint.