Hear complaint stories

Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions

 

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Our complaint stories and case studies provide a snapshot of the types of complaints and enquiries our office receives. We’ve found this can help people better understand what we do and the different types of outcomes we achieve.

To maintain confidentiality when we share stories on our website and in our publications, we do not use real names and remove any information that could identify someone. We may sometimes include information such as a person’s profession or cultural background if it is needed for the matter to be understood. Given Ahpra and the Boards are identifiable in our case studies, we request Ahpra review the facts of each story prior to publication. All images we use are illustrative only and do not picture anyone involved in the matter.

We are committed to protecting personal information collected or held by our office. Our privacy and confidentiality page provides more information about how we use and share person information. Please contact us directly if you have any questions or concerns.

Privacy and confidentiality

  • Daniel's story
    Daniel

    Daniel's story

    Daniel made a complaint to the Ombudsman regarding the way Ahpra handled the notifications he made about medical practitioners who were involved in his care when he was admitted to hospital.

  • Aisha's story
    Photo of woman in yellow shirt with mask

    Aisha's story

    Aisha made a complaint to the Ombudsman about Ahpra’s application of the Nursing and Midwifery Board’s English Language Skills Registration Standard when assessing her application for registration.

  • Dr Wang's story
    A young woman with glasses sits at a desk with hands on laptop. She is wearing a white shirt and glasses and is looking at the camera.

    Dr Wang's story

    Dr Wang made a complaint to the Ombudsman about how Ahpra managed her application for limited registration with approved supervision arrangements.

  • Jose's story
    A ederly man sits on a chair reading a book. He has a plant behind him and a small table with old clock on it next to him. He is wearing glasses, a blue shirt and red jumper.

    Jose's story

    Jose contacted our office with concerns about the reasons for the Medical Board deciding not to take action on his notification about a doctor. Jose believed that Ahpra did not present the Board with correct information and that Ahpra’s investigation into the issues raised in the notification was unreasonably delayed.

  • Maria's story
    A young female stares into the distance with her hand on her face. She is wearing a long sleeve grey top and her curly hair is tied back in a pony tail. She is outside.

    Maria's story

    Maria made a complaint to the Ombudsman about the Chinese Medicine Board’s decision not to accept applications for registration from internationally qualified practitioners due to COVID-19. Maria said that she is currently based in Australia but was qualified to practise Chinese medicine in another country.

  • Dr Smith's story
    A man writes with a pen and notepad next to his laptop

    Dr Smith's story

    Dr Smith made a complaint to the Ombudsman about how his application for registration was handled. He said the Board required him to undergo a performance assessment but due to COVID-19, all performance assessments had been suspended.

  • Dr Devi's story
    Gloved hands look at an x-ray of teeth

    Dr Devi's story

    Dr Devi made a complaint to the Ombudsman about the handling of a notification made about him.

  • Dr Kim's story
    Side profile of young female doctor's face, she is wearing safety glasses and a mask, her hands are on the bottom of the mask.

    Dr Kim's story

    Dr Kim made a complaint to the Ombudsman about Ahpra's management of her application to change approved places of practice on her registration.

  • Yan's story
    Female sits at table with notebooks, smartphone and tea cup. Only her hands and chest are in shot, she is holding a pen about one of the notebooks.

    Yan's story

    Yan made a complaint to the Ombudsman because she was worried she wouldn’t receive her nursing registration in time to start her first job as a nurse.

  • Dr Garcia's story
    Female doctor in white coat looks at laptop

    Dr Garcia's story

    Dr Garcia made a complaint to our office about an unreasonable delay and a lack of transparency around the status of Ahpra's investigation of a notification made about her.

  • Dr Muller's story
    Someone in a white lab coat with a stethoscope puts gloves on

    Dr Muller's story

    Dr Muller made a complaint to the Ombudsman about Ahpra and the Medical Board's handling of a verbal notification made about him.

  • Li's story
    An elderly female sits at an outdoor table with lots of green trees surrounding her. She is holding a tea cup and looking at her laptop and wearing a green and white shirt and orange cardigan.

    Li's story

    Li contacted our office because she was unhappy with Ahpra's decision to decline her application for registration as a Chinese medicine practitioner on the basis that she did not meet the requirements of the English Language Skills Registration Standard.

  • Ana's story
    A middle aged female sits at a table typing on her laptop. She is wearing a white top with black spots and dark thick frame glasses.

    Ana's story

    Ana first contacted our office to make a complaint to the Ombudsman because she was unhappy with the conditions the Nursing and Midwifery Board placed on her registration.

  • Dr Silva's story
    Young male doctor sits behind silver laptop with stethoscope in hand. The stethoscope is in focus and the doctor is not.

    Dr Silva's story

    Dr Silva complained to the Ombudsman because he believed Ahpra and the Medical Board had unlawfully refused his request to review the conditions placed on his registration.

  • Ahmad's story
    Young male sits next to desk holding paperwork. He is smiling and wearing a black shirt and grey pants. The desk has more paperwork, a keyboard and a coffee cup.

    Ahmad's story

    Ahmad made a complaint to the Ombudsman about how his graduate application for registration as a chiropractor was managed. Ahmad contacted us because he was concerned that it took five months to finalise his application.

  • Ying's story
    Young female sits on floor typing on her laptop. She is wearing a white jumper.

    Ying's story

    Ying made a complaint to the Ombudsman about the handling of a notification she had made about a doctor. Ying raised issues with delay and Ahpra's communication during the notifications process.

  • Ali's story
    Young man faces a road in a suit while speaking on the phone

    Ali's story

    Ali made a complaint to the Ombudsman about how Ahpra handled his notification. Ali’s main concerns were that Ahpra’s communication was poor and there had been an unreasonable delay in making a decision about the notification.

  • John's story
    A middle ages man sits on a couch with his hands in front of his face. He is wearing a beige trench coat, blue shirt and glasses.

    John's story

    John made a complaint to the Ombudsman about the handling of his notifications by Ahpra, the Medical Board and the Nursing and Midwifery Board.

  • Mary's story
    A young female is sitting behind her laptop typing, She is wearing a yellow silk shirt, white vest jacket and a yellow and white headscarf. She has a high backed desk chair and there is a TV with graphs in the background.

    Mary's story

    Mary contacted our office because she believed the Australian Health Practitioner Regulation Agency (Ahpra) and the Nursing and Midwifery Board had incorrectly assessed that she did not meet the requirements of the English Language Skills Registration Standard.

  • Jean's story
    Elderly woman stands amongst trees, she is wearing a purple puffer and a pink scarf.

    Jean's story

    Jean contacted our office because she was unhappy with the response she received from Ahpra's national complaints team about the search value parameters on the public register of health practitioners.

  • Ashley's story
    Woman looks through pages while sitting next to another

    Ashley's story

    Ashley made an FOI review application to our office after Ahpra refused to provide them with details about a notification that had been made about them.

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