Our office provides a free and independent complaint handling service for the public and health practitioners
How we can help
Our office provides a free and independent complaint handling service for the public and health practitioners.
Complaints to the Ombudsman
- notifications about registered health practitioners
- registration matters
- personal information
- freedom of information (FOI) requests.
Do you want to complain about an individual health practitioner, health service or organisation? Find out more about making other health complaints.
Some of the common concerns we hear about Ahpra and the National Boards are: communication problems, delays in progressing matters, inadequate reasons for decisions, unfair policies or procedures, not considering all relevant information and failing to respond to complaints.
Investigations and complaint outcomes
When one of our staff investigates a complaint to the Ombudsman, the staff member will review the available evidence to determine whether Ahpra or the National Board’s handing of the matter was fair and reasonable.
After completing an investigation, we may:
- provide (or suggest that Ahpra or a National Board provides) a better explanation of the decision or action to the person who made the complaint
- speed up the processing of a delayed matter
- suggest that an apology be offered to the person who made the complaint
- suggest that a process or policy be reviewed or changed by Ahpra or a National Board
- suggest that a decision be reconsidered by Ahpra or a National Board
- decide that the handling of the matter was reasonable and take no further action.
We aim to provide investigation updates every six weeks and finalise complaints within three months. For more complex investigations we aim to finalise complaints within nine months.
Find out more
Notification complaintsNotification complaints
Most complaints we receive are complaints to the Ombudsman about the handling of a notification by Ahpra or a National Board.
Registration complaintsRegistration complaints
Our office assists with complaints about the health practitioner registration process.
FOI complaintsFOI complaints
Our office can consider complaints to the Ombudsman about how Ahpra handled a Freedom of Information (FOI) request.
Privacy complaintsPrivacy complaints
We can consider complaints to the Ombudsman about how Ahpra or a National Board handled a privacy-related matter.
Make a complaint to the OmbudsmanMake a complaint to the Ombudsman
There are three simple steps to make a complaint to the Ombudsman.
Make a complaint to the CommissionerMake a complaint to the Commissioner
Are you ready to make a complaint about how Ahpra or a National Board used or shared personal information?