Make a complaint to the Commissioner

There are three simple steps to make a complaint about how Ahpra or a National Board used or shared personal information

Make a complaint to the Commissioner

  1. Step one
    Make sure you’re in the right place

    Find out whether we’re the best organisation to contact about your concern.

  2. Step 2
    Make a formal complaint to Ahpra if you can

    Call Ahpra on 1300 419 495 or visit Ahpra's website.

  3. Step 3
    Make a complaint to us

    Make a complaint online or download and complete our complaint form.

Step 1

Make sure you’re in the right place

The Commissioner and our office can consider and investigate concerns about how the Australian Health Practitioner Regulation Agency (Ahpra) or a National Board have used personal information or breached a person's privacy.

Our office can also consider complaints to the Ombudsman about how a matter was handled by Ahpra or a National Board. Sometimes these complaints raise concerns that relate to a person's privacy.

If you are unsure whether you should make a complaint to the Ombudsman or the Commissioner, please contact us and we can discuss these different complaint types with you.

Learn more about other health complaints

Step 2

Make a formal complaint to Ahpra if you can

We encourage you to make a formal complaint to Ahpra’s complaints team before contacting our office if you can. You can call 1300 419 495 or make a complaint via Ahpra’s website.

This step gives Ahpra an opportunity to address your concerns before we become involved.

If Ahpra does not provide a timely response or if you believe the response is not satisfactory, please contact us.

Step 3

Make a complaint to us

Our professional and empathetic staff are ready to listen to your concerns. Contact us by phone, email or post.

You may like to consider the following questions when preparing to lodge your complaint:

  • Why am I making a complaint?
  • What do I want as a result of making this complaint?
  • What information can I provide to support my complaint?

Don’t forget to include your completed complaints form if you can. This will help to process your complaint more quickly.

Phone

Call us on 1300 795 265.

Online

Fill out our online complaint form.

Please make sure to:

  • read and complete all questions you can
  • have all the information you would like to attach to your complaint ready because you cannot save and return to the form
  • email us with any new information you would like to add or if a file is too big to attach.

Submit a complaint online

Email

Email us at:

complaints@nhpo.gov.au

Post

Download a complaint form and send it to:

National Health Practitioner Ombudsman
GPO Box 2630
Melbourne VIC 3001

Need help to make a complaint? 

Please feel free to contact us using:

If you need other support to make a complaint, please let us know and we will do our best to help.

Making a confidential or anonymous complaint

Our office accepts complaints from people who would not like to share some of their personal information (such as their name) with our office, or with other relevant entities (such as Ahpra or a National Board).

When deciding whether to lodge a confidential or anonymous complaint, it is important to know that it can be difficult (and sometimes impossible) for our office to deal with complaints that are anonymous or confidential. This is because we may not be able to gather relevant information about the specific concerns. 

Learn more about making a confidential or anonymous complaint

More information

  • Commissioner complaints

    Commissioner complaints

    The Commissioner can assist with complaints about how Ahpra and the National Boards have collected, used or disclosed personal information.

  • Use of personal information

    Use of personal information

    We strive to improve how your personal information is protected by Ahpra, its management committee and the National Boards

  • Ombudsman complaints

    Ombudsman complaints

    The Ombudsman can assist with complaints about how Ahpra and the National Boards have handled notification or registration matters, personal information and FOI requests.

Can’t find what you’re looking for? Give us a call on 1300 795 265