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About us

We strive for fair and positive change in the regulation of registered health practitioners for the Australian community

How we can help

 

Our role

Our role

We champion fairness through investigating complaints, facilitating resolutions and making recommendations to improve the regulation of Australia’s registered health practitioners.

Our primary role is to provide oversight of bodies in the National Registration and Accreditation Scheme (National Scheme), including the Australian Health Practitioner Regulation Agency (Ahpra) and the 15 National Boards.

How we provide oversight

Our role is important because of the significant work Ahpra and the National Boards do to regulate the health professions in Australia. 

Diagram of the NHPO's role in the National Scheme

Our values

We are independent

We make decisions and recommendations based on evidence and without taking sides.

We are fair

We are open and follow impartial processes to make sure everyone is treated equally.

We are courageous

We do what is in the public interest even if it is challenging.

We are respectful

We listen to and seek to understand the unique perspectives of everyone we engage with.

We are collaborative

We work with others to resolve issues and identify opportunities to improve.

Read more about our values

Photo of a health practitioner with mask at work

Understanding the National Scheme

Find out more about why the National Scheme was created and the role of Ahpra and the National Boards.

Learn more about the National Scheme

Find out more about Ahpra and the National Boards

Photo of Richelle McCausland

Meet the Ombudsman and Commissioner

Richelle McCausland is currently serving her second term as Ombudsman and Commissioner

Find out more about Richelle

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Reports and Publications

We publish information about our work, and the complaints we receive, as part of our commitment to transparency and accountability. We most commonly share this information in our annual reports and monthly complaint reports.

See our reports and publications

Find out more

Can’t find what you’re looking for? Give us a call on 1300 795 265