Make a complaint to the Ombudsman

There are three simple steps to make a complaint to the Ombudsman

How to make a complaint to the Ombudsman

  1. Step 1
    Make sure you're in the right place

    Find out whether we're the best organisation to contact about your concern.

  2. Step 2
    Make a complaint to Ahpra first if you can

    Call Ahpra on 1300 419 495 or visit Ahpra's website.

  3. Step 3
    Make a complaint to us

    Make a complaint online or download and complete our complaint form.

Step 1

Make sure you’re in the right place

It can be difficult to know how which organisation is best placed to handle a health-related complaint. There are many health complaints organisations in Australia with different responsibilities, which can make this process confusing.

Are you ready to make a complaint about how the Australian Health Practitioner Regulation Agency (Ahpra) or a National Board has handled:

  • a notification you made or that has been made about you?

  • a registration issue?

  • an FOI request you made?

  • your personal information?

  • another matter involving you?

Learn more about other health complaints

Step 2

Make a formal complaint to Ahpra

We encourage you to make a formal complaint to Ahpra’s complaints team before contacting our office if you can. You can call 1300 419 495 or make a complaint via Ahpra’s website.

This step gives Ahpra an opportunity to address your concerns before we become involved.

If Ahpra does not provide a timely response or if you believe the response is not satisfactory, please contact us.

Step 3

Make a complaint to us

Our professional and empathetic staff are ready to listen to your concerns. Contact us by phone, email or post.

You may like to consider the following questions when preparing to lodge your complaint:

  • Why am I making a complaint?
  • What do I want as a result of making this complaint?
  • What information can I provide to support my complaint?

Don’t forget to include your completed complaints form if you can. This will help to process your complaint more quickly.

Phone

Call us on 1300 795 265.

Online

Fill out our online complaint form.

Please make sure to:

  • read and complete all questions you can
  • have all the information you would like to attach to your complaint ready because you cannot save and return to the form
  • email us with any new information you would like to add or if a file is too big to attach.

Submit a complaint online

Email

Email us at:

complaints@nhpo.gov.au

Post

Download a complaint form and send it to:

National Health Practitioner Ombudsman
GPO Box 2630
Melbourne VIC 3001

Need help to make a complaint? 

Please feel free to contact us using:

If you need other support to make a complaint, please let us know and we will do our best to help.

Making a confidential or anonymous complaint

Our office accepts complaints from people who would not like to share some of their personal information (such as their name) with our office, or with other relevant entities (such as Ahpra or a National Board).

When deciding whether to lodge a confidential or anonymous complaint, it is important to know that it can be difficult (and sometimes impossible) for our office to deal with complaints that are anonymous or confidential. This is because we may not be able to gather relevant information about the specific concerns.

Learn more about making a confidential or anonymous complaint

Find out more

  • Notification complaints

    Notification complaints

    Most complaints we receive are complaints to the Ombudsman about the handling of a notification by Ahpra or a National Board.

  • Registration complaints

    Registration complaints

    Our office assists with complaints about the health practitioner registration process.

  • Privacy complaints

    Privacy complaints

    We can consider complaints to the Ombudsman about how Ahpra or a National Board handled a privacy-related matter.

  • FOI complaints

    FOI complaints

    Our office can consider complaints to the Ombudsman about how Ahpra handled a Freedom of Information (FOI) request.

Can’t find what you’re looking for? Give us a call on 1300 795 265