Own motion investigations
The Ombudsman and Commissioner can conduct ‘own motion’ investigations. This means she can investigate an issue of interest even if our office did not receive a complaint specifically about that issue.
The main purpose of an own motion investigation is to identify areas for improvement in the National Registration and Accreditation Scheme (the National Scheme).
The Ombudsman and Commissioner recently used her own motion investigation powers to review confidentiality safeguards for people making a notification about health practitioners.
Find out more
About usAbout us
Learn more about our vision, purpose and values.
How we can helpHow we can help
Our office has three main roles. We accept: complaints to the Ombudsman, complaints to the Commissioner and applications for an FOI review.
Meet the Ombudsman and CommissionerMeet the Ombudsman and Commissioner
Find out more about the Ombudsman and Commissioner, Richelle McCausland.
Reports and publicationsReports and publications
We publish information about our work and the complaints we receive as part of our commitment to transparency and accountability.
Our office uses insights from complaints we receive to contribute to broader conversations about health regulation.
Chaperone reviewChaperone review
Review of the use of chaperones to protect patients.