Own motion investigations
The Ombudsman and Commissioner can conduct ‘own motion’ investigations. This means she can investigate an issue of interest even if our office did not receive a complaint specifically about that issue.
The main purpose of an own motion investigation is to identify areas for improvement in the National Registration and Accreditation Scheme (the National Scheme).
Find out more
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About usAbout us
Learn more about our vision, purpose and values.
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How we can helpHow we can help
Our office accepts complaints to the Ombudsman, complaints to the Commissioner and applications for a review of an FOI decision.
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Meet the Ombudsman and CommissionerMeet the Ombudsman and Commissioner
Meet Richelle McCausland, the National Health Practitioner Ombudsman and National Health Practitioner Privacy Commissioner.
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Reports and publicationsReports and publications
We publish information about our work and the complaints we receive as part of our commitment to transparency and accountability.
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SubmissionsSubmissions
Our office uses insights from complaints we receive to contribute to broader conversations about health regulation.
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Chaperone reviewChaperone review
Read more about Professor Paterson's review into imposing a chaperone condition on the registration of health practitioners to protect patients.