How we can help

Our office has three main roles. We accept:

  • complaints to the Ombudsman

  • complaints to the Commissioner

  • applications for FOI review

Make a complaint

Ombudsman complaints

In general, the Ombudsman accepts and (where appropriate) investigates complaints about how the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards handled:

  • a notification
  • a registration matter
  • personal information
  • a Freedom of Information (FOI) request.

Complainants commonly raise concerns about poor communication, delays and what information was considered by a National Board when it made a decision.

The Ombudsman can consider complaints that relate to how a matter was handled, not whether Ahpra's or a National Board’s decision about a matter was right or wrong.

Commissioner complaints

The Commissioner accepts and (where appropriate) investigates complaints about how Ahpra or a National Board has used personal information, including alleged breaches of privacy.

The Commissioner can decide what should be done, and if compensation should be awarded, if a breach of privacy by Ahpra or a National Board is found to have occurred.

Freedom of Information (FOI) review services

The Commissioner also receives applications for a review of a decision made by Ahpra under federal FOI legislation.

The Commissioner can decide whether Ahpra’s decision should be:

  • affirmed
  • varied, or
  • set aside and a fresh decision made.

Make a complaint to the Ombudsman and Commissioner or learn more about how to lodge a complaint.

Find out more about how to apply for review of Ahpra's FOI decision.

  • Our office provides a free and independent complaint handling service for the public and health practitioners.

  • Our office provides a free and independent complaint handling service for the public and health practitioners.

  • Find out more about our FOI review powers.

We strive for fair and positive change in the regulation of registered health practitioners for the Australian community
Our complaint handling work in 2019–20
987
approaches received
595
complaints received
131
formal investigations completed
130
complaints processed as early resolution transfers

Find out more

  • Ombudsman complaints

    Ombudsman complaints

    The Ombudsman can assist with complaints about how Ahpra and the National Boards have handled notification or registration matters, personal information and FOI requests.

  • Commissioner complaints

    Commissioner complaints

    The Commissioner can assist with complaints about how Ahpra and the National Boards have collected, used or disclosed personal information.

  • FOI review

    FOI review

    We can conduct a review of an FOI decision made by Ahpra.

  • What we do

    What we do

    We champion fairness in the regulation of Australia’s registered health professions through our work in three key areas.
     

Can’t find what you’re looking for? Give us a call on 1300 795 265