Meet our team

The Ombudsman and Commissioner, Richelle McCausland, is supported by a small team of highly skilled professionals

Our team is divided into three operational arms to effectively manage our work: the Complaints Unit, the Policy and Communications Unit and the Business Services Unit.

Our office is hosted by the Victorian Department of Health and Human Services (the department).

All staff are employees of the department but report directly to the Ombudsman and Commissioner for day-to-day duties.

Complaints Unit

Our complaint handling staff are primarily from a legal background and have extensive experience working across the health and legal sectors. Our team members are all trained in, and dedicated to, communicating in a professional and empathetic way.

Policy and Communications Unit

Our Policy and Communications Unit works to ensure our policies and procedures adhere to best practice. Our team also ensures that our information is accessible and available to those who need to use our services.

Business Services Unit

Our Business Services Unit keeps our office running efficiently by developing and managing our governance and financial and business services.

  • Find out more about the Ombudsman and Commissioner, Richelle McCausland.

  • Find out more about our vision, purpose and values.

  • Find out more about how we strive for fair and positive change in the regulation of health practitioners.

  • Find out more about the policies that guide our work.

“I’ve worked as a senior member of the office of the National Health Practitioner Ombudsman and Privacy Commissioner for over three years. Our team has a rare opportunity to work with people from all walks of life on many different process and policy issues.

Many of the people who contact our office have been through really tough situations involving their health or their careers. It is really rewarding to work with each person and get meaningful outcomes for them.

It is also great to work collaboratively with others to ensure our health practitioner regulation system works fairly and effectively for everyone.”

– Chris, Team Leader

Can’t find what you’re looking for? Give us a call on 1300 795 265