Our values

Our values help us achieve fair and positive change in the regulation of registered health practitioners for the Australian community

What we do

Our values

Our team is committed to our values.

We are independent

We make decisions and recommendations based on evidence and without taking sides. 

We are fair

We are open and follow impartial processes to make sure everyone is treated equally.  

We are courageous 

We do what is in the public interest even if it is challenging.  

We are respectful

We listen to and seek to understand the unique perspectives of everyone we engage with.  

We are collaborative 

We work with others to resolve issues and identify opportunities to improve.

Following our safe return to the office, we are also looking forward to displaying an Acknowledgement of Country plaque and map of Indigenous Australia representing the language, social or nation groups of Aboriginal Australia. These items demonstrate our acknowledgement of the Wurundjeri Woi Wurrung people as the custodians of Country on which our office is located and acknowledge the First Nations custodians of Country across Australia where our services extend.

Stay tuned for more updates as we build on these foundations and continue our work to embrace diversity and ensure our services are accessible to all.

Fairness in our complaint handling services

The value of fairness is a key component of our complaint handling services.

We openly publish information about our work, and the complaints we receive, as part of our commitment to transparency and accountability.

Read our annual and monthly reports

To ensure everyone is treated equally, we act independently of bodies in the National Scheme, including the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards, and follow impartial processes.

Our complaints team ensure this by seeking and considering all relevant information about a complaint. When we investigate complaints, we seek to determine whether Ahpra and the Boards have acted in accordance with the National Law and other existing policies and procedures.

Find out more about the complaints we assist with

Find out more

Can’t find what you’re looking for? Give us a call on 1300 795 265