/sites/default/files/styles/featured_extra_small_high_resolution/public/2021-10/linkedin-sales-solutions-QgYvORVDdd8-unsplash.jpg?itok=J8rPUU10
/sites/default/files/styles/featured_extra_small_portrait_high_resolution/public/2021-10/linkedin-sales-solutions-QgYvORVDdd8-unsplash.jpg?itok=2oOYc-qu

Our values

Our values help us achieve fair and positive change in the regulation of registered health practitioners for the Australian community

What we do

Our values

Our team is committed to our values.

We are independent

We make decisions and recommendations based on evidence and without taking sides. 

We are fair

We are open and follow impartial processes to make sure everyone is treated equally.  

We are courageous 

We do what is in the public interest even if it is challenging.  

We are respectful

We listen to and seek to understand the unique perspectives of everyone we engage with.  

We are collaborative 

We work with others to resolve issues and identify opportunities to improve.

Rainbow flag waves

Welcoming all members of our community

Our commitment to respect was recently demonstrated when we sought to ensure everyone who visited our new office space felt welcome. We now proudly display the rainbow pride flag representing the lesbian, gay, bisexual, transgender, queer or questioning (LGBTQ+) community, along with the Australian and Aboriginal and Torres Strait Islander flags.

These flags are a statement that our office welcomes, and is available to assist, all community members. They are also an acknowledgement that diversity is essential in building and sustaining a more productive, innovative, and safe workplace environment.

We proudly display an Acknowledgement of Country plaque and map of Indigenous Australia representing the language, social or nation groups of Aboriginal Australia in our office. These items demonstrate our acknowledgement of the Wurundjeri Woi Wurrung people as the Traditional Owners on which our office is located and acknowledge the First Nations custodians of Country across Australia where our services extend.

Stay tuned for more updates as we build on these foundations and continue our work to embrace diversity and ensure our services are accessible to all.

Fairness in our complaint handling services

The value of fairness is a key component of our complaint handling services.

We openly publish information about our work, and the complaints we receive, as part of our commitment to transparency and accountability.

Read our annual and monthly reports

To ensure everyone is treated equally, we act independently of bodies in the National Scheme, including the Australian Health Practitioner Regulation Agency (Ahpra), the National Boards, and accreditation organisations, and follow impartial processes.

Our complaints team ensure this by seeking and considering all relevant information about a complaint. When we investigate complaints, we seek to determine whether Ahpra, the Boards and accreditation organisations have acted in accordance with the National Law and other existing policies and procedures.

Find out more about the complaints we assist with

A folder of papers is held open

Our service charter

Our commitment to fairness is further outlined in our service charter. Our service charter outlines what complainants and applicants can expect when working with us, including what we can and can't assist with.

Find out more about our service charter

Find out more

Can’t find what you’re looking for? Give us a call on 1300 795 265