Our values help us achieve fair and positive change in the regulation of registered health practitioners for the Australian community
Our team is committed to our values.
We are independent
We make decisions and recommendations based on evidence and without taking sides.
We are fair
We are open and follow impartial processes to make sure everyone is treated equally.
We are courageous
We do what is in the public interest even if it is challenging.
We are respectful
We listen to and seek to understand the unique perspectives of everyone we engage with.
We are collaborative
We work with others to resolve issues and identify opportunities to improve.
Following our safe return to the office, we are also looking forward to displaying an Acknowledgement of Country plaque and map of Indigenous Australia representing the language, social or nation groups of Aboriginal Australia. These items demonstrate our acknowledgement of the Wurundjeri Woi Wurrung people as the custodians of Country on which our office is located and acknowledge the First Nations custodians of Country across Australia where our services extend.
Stay tuned for more updates as we build on these foundations and continue our work to embrace diversity and ensure our services are accessible to all.
Fairness in our complaint handling services
The value of fairness is a key component of our complaint handling services.
We openly publish information about our work, and the complaints we receive, as part of our commitment to transparency and accountability.
To ensure everyone is treated equally, we act independently of bodies in the National Scheme, including the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards, and follow impartial processes.
Our complaints team ensure this by seeking and considering all relevant information about a complaint. When we investigate complaints, we seek to determine whether Ahpra and the Boards have acted in accordance with the National Law and other existing policies and procedures.
Find out more
About usAbout us
Learn more about our vision, purpose and values.
What we doWhat we do
We champion fairness in the regulation of Australia’s registered health professions through our work in three key areas.
Strategic directionStrategic direction
Read more about our strategic areas of focus.
Meet the Ombudsman and CommissionerMeet the Ombudsman and Commissioner
Find out more about the Ombudsman and Commissioner, Richelle McCausland.
Meet our teamMeet our team
Our small team of highly skilled and committed staff support the Ombudsman and Commissioner to provide quality services.
Work with usWork with us
Check out opportunities to join our team.