Work with us

Join our team as we strive for fair and positive change in the regulation of registered health practitioners for the Australian community

Our small team of skilled professionals supports the Ombudsman and Commissioner to provide empathetic, timely and high-quality services.

Joining our team

Our staff and investigators are supported to excel in a dynamic health regulation environment.

The Ombudsman and Commissioner oversees all staff activities which are divided into three operational arms:

  • Complaints Unit
  • Strategy and Communications Unit
  • Business Services Unit.

Staff are employed by the Victorian Department of Health (the department) under our office’s current hosting arrangements.

Staff benefit from the breadth of learning and career opportunities provided by the department while working in a unique small team environment with opportunities for growth and a multifaceted workload.

Read more about our team

Employee benefits

As an employee of the department, team members are joining one of the largest employers in Victoria dedicated to attracting the best quality job candidates at all levels.

The department provides career structure and employee benefit packages to ensure employees enjoy real career development and opportunity. This includes opportunities for:

  • training and learning development
  • competitive salaries and salary packaging
  • support and flexibility to achieve a work-life balance
  • comprehensive leave provisions.

Read more about the department’s employee benefits.

  • Learn more about our vision, purpose and values.

  • Find out more about how we strive for fair and positive change in the regulation of health practitioners.

  • Find out more about the current Ombudsman and Commissioner, Richelle McCausland.

  • Learn more about our highly skilled team.

  • Read more about our strategic areas of focus.

  • Find out more about how our office operates.

Find out more about how to make a complaint to the Ombudsman and to the Commissioner.

Find out more about how to apply for review of Ahpra's FOI decision.

Our small team offers big opportunities

Our office has experienced significant and continued growth in our activities since the Ombudsman and Commissioner roles were first established in 2010.

We have sought to proactively respond to this changing environment by building our team’s capacity to manage an increasing workload. Our response has included:

  • recruiting highly qualified and suitably skilled staff in roles developed to address potential pressure points

  • developing a positive organisational culture to support staff

  • providing appropriate staff training and resources to facilitate efficient and effective complaint handling.

Our office values innovation and all staff are encouraged to collaborate on multidisciplinary projects and learn new skills.

Diversity and inclusion

The department is recognised as a bronze employer for lesbian, gay, bisexual, transgender and intersex (LGBTI) workplace inclusion as part of Pride in Diversity’s Australian Workplace Equality Index.

The Aboriginal Staff Support Network brings together Aboriginal staff and experts in a range of key areas relating to Aboriginal health and wellbeing.

The Enablers Network is the Victorian public sector network for people with disabilities. This network represents the needs, interests and concerns of Victorian public sector employees with lived experience of disability, to ensure fair and equitable treatment.

Available positions

There are no external positions currently being advertised.

Can’t find what you’re looking for? Give us a call on 1300 795 265