Our office provides an independent and impartial complaint handling service
Suggestions for improvement
Many of the Ombudsman and Commissioner’s suggestions for improvement have resulted in important outcomes. Examples include Ahpra:
- reviewing or creating a policy or procedure in response to a matter raised
- updating its publicly available information to better inform health practitioners, notifiers and others about particular issues
- making its services more available to people who do not have access to a telephone or computer
- improving its recordkeeping.
Our office closely monitors Ahpra’s implementation of improvements suggested by the Ombudsman and Commissioner.
Formal comments draw Ahpra’s attention to an issue that may be an isolated incident or continued problems with an area of work that our office is aware Ahpra is already addressing.