Privacy and confidentiality
Our office is dedicated to ensuring appropriate protection of personal information
Confidential and anonymous complaints
Anyone can make a complaint to our office anonymously or by adopting a fake name (pseudonym). Complainants can also request that their identity not be disclosed to a particular person or entity (usually Ahpra or an accreditation organisation).
While we always try to assist complainants to the best of our ability, it may be difficult (and sometimes impossible) for us to investigate a complaint without certain information (such as the name of the relevant practitioners or notifier). This is because:
- we may not be able to gather specific information about the complaint issues
- it can be difficult for us to clarify or ask any further details about the complaint if we do not have the contact details of a complainant
- we need to ensure those involved in the complaint are given a fair opportunity to respond to allegations and it may be difficult to explain an allegation without disclosing certain information.
In some circumstances, we may be compelled to share information about a confidential complaint with others, such as if the matter is the subject of legal proceedings.
We prefer that, if possible, people who wish to make a confidential or anonymous complaint contact us by phone. This provides us with an opportunity to check our understanding of the complaint issues and also discuss the limitations we may face in progressing the matter.