Commissioner complaints

Our office provides a free and independent complaint handling service for the public and health practitioners

Make a complaint

Complaints to the Commissioner

Our office accepts complaints about how the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards use or share personal information.

The Commissioner can decide:

  • what action should be taken to resolve a complaint
  • whether compensation should be awarded for any loss or damage suffered due to a breach of privacy
  • that the handling of personal information was reasonable and take no further action.

Make a complaint to the Commissioner

Your privacy rights

The Privacy Act 1988 (Cwlth) promotes and protects the privacy of individuals by regulating the way personal information (information that identifies someone) is handled by agencies including Ahpra and the National Boards.

Complaints about breaches of privacy may relate to the inappropriate sharing or use of personal information.

Ahpra and the National Boards keep several files that may contain personal information, including:

  • registration files
  • notification files
  • investigation files
  • public register information, including previous registration and disciplinary information
  • legal files
  • employment files
  • general administration files and documents.

 

Make a complaint to the Ombudsman and Commissioner and find out how to lodge a complaint

Apply for review of Ahpra's FOI decision or find out more about how to make an application

 

Notifiable Data Breaches Scheme

Ahpra and the National Boards must notify us about data breaches involving personal information that are likely to result in serious harm to a person. A data breach of this nature is called a ‘notifiable data breach’.

Since the scheme began on 22 February 2019, we have not received any eligible notifications from Ahpra or the National Boards about eligible data breaches.

Find out more

  • Make a complaint to the Commissioner

    Make a complaint to the Commissioner

    Are you ready to make a complaint about how Ahpra or a National Board used or shared personal information?

  • Use of personal information

    Use of personal information

    We strive to improve how your personal information is protected by Ahpra, its management committee and the National Boards

  • Ombudsman complaints

    Ombudsman complaints

    The Ombudsman can assist with complaints about how Ahpra and the National Boards have handled notification or registration matters, personal information and FOI requests.

  • Privacy complaints

    Privacy complaints

    We can consider complaints to the Ombudsman about how Ahpra or a National Board handled a privacy-related matter.

Can’t find what you’re looking for? Give us a call on 1300 795 265