Website privacy statement

Our office is dedicated to ensuring appropriate protection of personal information.

Our privacy policy sets out how our staff (and any relevant consultants or contractors) protect any personal information collected or held by our office.

Find out more by reading our privacy and confidentiality page.

Website privacy statement

This website privacy statement explains how the personal information of people accessing and interacting with this website will be protected.

The practices outlined in this website privacy statement are subject to any rights the NHPO has to handle personal information in accordance with law.

Collection of personal information

The personal information we collect via this website may include any messages or comments submitted to us via email addresses or telephone numbers displayed on this website.

Although people may choose to remain anonymous when interacting with us, emails or telephone calls may result in providing us with personal information such as a name, email address or telephone number. This personal information may be about the person who contacted our office or others.

Email addresses provided via this website will only be used to respond to specific complaints, FOI matters or queries and will not be added to any mailing lists, nor disclosed to any other party without the person’s knowledge and consent, unless in accordance with law.

Web statistics data collection

Pages on this site may be coded with Google Analytics software. This is transparent to the user because the software makes use of JavaScript code in the source HTML of the webpage. This JavaScript stores a first-party cookie in your browser, which contains a unique identifier. This enables Google Analytics to track the number of unique visitors to the site. In no way does this unique identifier identify a user personally. We do not and will not match any data collected by Google Analytics with any personal information.

While people can choose to browse this website anonymously, without disclosing personal information, we may not be able to provide the full range of services if, when contacting us, the person does not provide us with this personal information.

Use and disclosure of your personal information

Web traffic information we collect using Google Analytics may be stored overseas.


We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, it is important to be aware that there are risks in transmitting information across the internet. So, while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If an individual is concerned about conveying sensitive material over the internet, the individual might prefer to contact us by telephone or mail. We will remove personal information from our system where it is no longer required (except where archiving is required and in order to fulfil our obligations under the Archives Act 1982 (Cwlth) or any equivalent state or territory law).

Feedback and email

We may preserve the content of any feedback form or email that we receive. Any personal information contained in that message will only be used or disclosed in ways set out in this website privacy statement. We will not use that information to add an individual to a mailing list without their consent.

Links to external websites

Our website contains links to other sites for general information. While we take reasonable care in linking to other websites, this website privacy statement does not extend beyond this website. When following links to other sites from our website, we recommend that individuals read the privacy statement of that site to familiarise themselves with its privacy practices.

Clickstream data

This website’s web server automatically records non-personal clickstream data. To the extent that any clickstream data could make a user identifiable, we will not attempt to identify the user from clickstream data unless required by law or to investigate suspected improper activity in relation to the website or to assist in law enforcement.

The following clickstream data are automatically recorded by this website’s web server for statistical and system administration purposes only:

  • IP address
  • domain name (for example,,
  • the date and the time of the visit to the site
  • the pages accessed and files downloaded
  • the address of the last site visited
  • operating system
  • the type of browser.


Like many sites, this website may use cookies from time to time.

Cookies are small data files that a website is able to place on a user’s hard drive to record aspects of that user’s experience of the website. For example, we may use cookies to record that a user visited a particular section of the website or that their browsing software was a particular version.

In this way, cookies can improve the operation of the website and make the experience more efficient, more enjoyable or more personalised. Importantly, in depositing information on a user’s computer and referring to it later in the same session (sessional) or on a subsequent visit (persistent), cookies do not need to identify the user or record any personal information.

The default settings of browsers like Chrome, Firefox, Internet Explorer and Safari may allow some or all cookies, but users can easily take steps to erase cookies from their hard drive, block all cookies or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies.

Access and correction

To request access to or correction of personal information held by us, please contact us to find out about next steps.

We are committed to protecting personal information. However, we encourage all website users to share any concerns about our handling of personal information by contacting us.

Find out more about how to make a complaint to the Ombudsman or Commissioner

Can’t find what you’re looking for? Give us a call on 1300 795 265