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We champion fairness

We investigate complaints, facilitate resolutions and make recommendations to improve the regulation of Australia’s registered health practitioners

 

Make a complaint online  Call us on 1300 795 265

I want to make a complaint about how the Australian Health Practitioner Regulation Agency (Ahpra) or a National Health Practitioner Board

Handled a notification
Handled a registration matter
Used personal information

We also accept complaints about how accreditation organisations, such as specialist medical colleges, have handled some matters.

Accreditation complaints

Find out more about how we can help

Common complaints

Most people who contact us want to make a complaint to the Ombudsman.

These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.

Learn more about complaints we assist with

Unfair policies or procedures. Delays in progressing matters. Communication problems.
Woman in white t-shirt sits in kitchen

Doha’s story

Doha made a complaint to our office about Ahpra’s handling of the concerns she had raised about a health practitioner.

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Two women speak under the glow of sunshine from outside

Eleni and Grace's stories

Eleni and Grace contacted us separately to make complaints about the application of the English Language Skills Registration Standard (the ELS Standard).

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A person appears to journal with a black pen

Benjamin’s story

Benjamin’s representative made a complaint to our office regarding a regulatory exam administered by Ahpra and the Board.

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