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We champion fairness

We investigate complaints, facilitate resolutions and make recommendations to improve the regulation of Australia’s registered health practitioners

 

Make a complaint online  Call us on 1300 795 265

I want to make a complaint about how the Australian Health Practitioner Regulation Agency (Ahpra) or a National Health Practitioner Board

Handled a notification
Handled a registration matter
Used personal information

 We also accept applications for a review of a Freedom of Information (FOI) decision made by Ahpra

Apply for an FOI review

Find out more about how we can help

You may have noticed that we have a new look - welcome to our new website and visual identity! Visit our using this website page to find out more about our updates to better share who we are and how we can help.

Common complaints

Most people who contact us want to make a complaint to the Ombudsman.

These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.

Learn more about complaints we assist with

Unfair policies or procedures. Delays in progressing matters. Communication problems.
Daniel

Daniel's story

Daniel made a complaint to the Ombudsman regarding the way Ahpra handled the notifications he made about medical practitioners who were involved in his care when he was admitted to hospital.

Read more about Daniel's story
Photo of woman in yellow shirt with mask

Aisha's story

Aisha made a complaint to the Ombudsman about Ahpra’s application of the Nursing and Midwifery Board’s English Language Skills Registration Standard when assessing her application for registration.

Read more about Aisha's story
Photo of young man smiling

Dr Bradley's story

Dr Bradley made a complaint to the Ombudsman about the way Ahpra and the Medical Board handled his application for limited registration to undertake a period of supervised practice as a junior medical officer.

Read more about Dr Bradley's story