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We champion fairness

We investigate complaints, facilitate resolutions and make recommendations to improve the regulation of Australia’s registered health practitioners

 

Make a complaint online  Call us on 1300 795 265

I want to make a complaint about how the Australian Health Practitioner Regulation Agency (Ahpra) or a National Health Practitioner Board

Handled a notification
Handled a registration matter
Used personal information

 We also accept applications for a review of a Freedom of Information (FOI) decision made by Ahpra

Apply for an FOI review

Find out more about how we can help

Common complaints

Most people who contact us want to make a complaint to the Ombudsman.

These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.

Learn more about complaints we assist with

Unfair policies or procedures. Delays in progressing matters. Communication problems.
A man and woman in personal protective equipment look intently at what they are doing

Emma’s story

An international medical graduate, Emma, made a complaint to the Ombudsman about how her application for a change in circumstances related to supervision requirements on her registration was handled by Ahpra and the Board. Emma was concerned about a delay in assessing her application.

Read more about Emma's story
Sunlight filters in onto a man in a black sweater on his phone

Alexander’s story

Alexander contacted us because he was concerned that Ahpra had not provided regular updates about an investigation into a notification made about him.

Read more about Alexander's story
Sitting outside, a younger woman clasps the hand of an older woman as they smile at one another

Camila’s story

Camila raised concerns with us about how Ahpra and the Board handled the notification she made about the care her relative received from a health practitioner.

Read more about Camila’s story