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A healthy regulatory system.

We champion fairness by resolving complaints, identifying opportunities for systemic improvement, and engaging with the community to improve the regulation of Australia's registered health practitioners

Make a complaint online  Call us on 1300 795 265

I want to make a complaint about how the Australian Health Practitioner Regulation Agency (Ahpra) or a National Health Practitioner Board

Handled a notification
Handled a registration matter
Assessed my qualification

Overseas qualified practitioners can also make a complaint to us about the assessment of their qualifications by a Council or Committee. We can also assist with complaints from trainees about the delivery of a specialist medical colleges’ training program and from education providers about the accreditation of a program of study.
 

Complaints we can assist with

Find out more about how we can help

  • Ombudsman complaints

    The Ombudsman can assist with complaints about how Ahpra and the National Boards have handled notification or registration matters, personal information and FOI requests. We also can also assist with concerns about accreditation authorities and specialist medical colleges.

    Read more

  • Commissioner complaints

    The Commissioner can assist with complaints about how Ahpra, the National Boards or accreditation authorities and specialist medical colleges, have collected, used or disclosed personal information.

    Read more

  • FOI review

    We can conduct a review of a 'Freedom Of Information' decision made by Ahpra.

    Read more

Common complaints

Most people who contact us want to make a complaint to the Ombudsman.

These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.

Learn more about complaints we assist with

Unfair policies or procedures. Delays in progressing matters. Communication problems.
A woman surveys her phone leaning against a corner in a breezy kitchen

Gertrude's story

Gertrude made a notification to Ahpra about the care provided by a practitioner to her late family member. The relevant Board considered Gertrude’s concerns and decided to take regulatory action against the practitioner.

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A man presses fingers to his head in frustration

John's story

John contacted our office to make a complaint about Ahpra and the relevant Board’s handling of a notification that was made about him. John raised several concerns, including that the Board did not consider all available documentation relevant to the allegations raised in the notification.

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Woman with a hijab and headphones examines her computer screen

Sadia's story

Sadia made a complaint to our office that the English language skills registration standard is unfair and discriminatory.

Read more