Using our website

We strive for fair and positive change in the regulation of registered health practitioners for the Australian community.

Following the momentous ten-year anniversary of the National Registration and Accreditation Scheme (the National Scheme) this year, we decided to update our visual identity and our messaging to better share who we are and how we can help.

Our new name and look

Our new name is the National Health Practitioner Ombudsman (NHPO). We want to make sure our services are accessed by all those who need them and our shortened name is a lot easier to remember and say.

This update has not changed our role in the National Scheme. We continue to offer the same services, including accepting complaints to the National Health Practitioner Privacy Commissioner.

Our purpose

We champion fairness through investigating complaints, facilitating resolutions and making recommendations to improve the regulation of Australia’s registered health practitioners.

Our values

We are independent. We make decisions and recommendations based on evidence and without taking sides.

We are fair. We are open and follow impartial processes to make sure everyone is treated equally.

We are courageous. We do what is in the public interest even if it is challenging.

We are respectful. We listen to and seek to understand the unique perspectives of everyone we engage with.

We are collaborative. We work with others to resolve issues and identify opportunities to improve.

Our logo

Our new logo represents the different ways we champion fairness and strive for positive change in the National Scheme.

  • Complaints to the Ombudsman: The green in our logo symbolises the role of the Ombudsman and our assistance with complaints about how Ahpra and the National Boards handled a notification about a health practitioner or a registration matter.
  • Complaints to the Commissioner: The navy represents the role of the Commissioner and our assistance with complaints about Ahpra and the National Boards in relation to privacy and the handling of personal information.
  • FOI review applications: The teal is linked to our role in conducting reviews of FOI decisions made by Ahpra.
  • The purple connects my unique roles as the Ombudsman and the Commissioner with the overarching goals and values of my office and the services we provide.

We do our best to meet the individual needs of everyone who uses our services. Our office is dedicated to meeting the Level AA of the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0).

Please contact us for assistance understanding any information provided by our office or to receive any publication on our website in an accessible format.

Call us on 1300 795 265 using the National Relay Service on 13 36 77 if required or email us at complaints@nhpo.gov.au.

 

Find out more

Can’t find what you’re looking for? Give us a call on 1300 795 265