We use social media (Facebook and LinkedIn) to provide the community with regular news, updates, case studies and reports from our office
What we expect of our social community
Our social media pages are a place for the community to follow our updates, get the latest news and engage with our office. Everyone should feel welcome, respected and safe.
We actively moderate our social media pages and content to remove any inappropriate engagement or content. When engaging with our social media profiles, please:
- use appropriate and considerate language
- do not make abusive, disparaging, threatening, defamatory or offensive remarks
- do not make inaccurate or misleading comments
- do not provide any medical advice
- do not make any negative comments in relation to any group based on age, gender, sexual preference, religion, race, ethnicity, nationality or disability
- do not post images, gifs or videos that belong to others. Note that any infringement on a third party’s copyright, trademark or intellectual property is prohibited and your sole responsibility
- do not post images of others without their expressed permission
- do not solicit business or clients through our social media pages
- do not share any links, downloads or material that may cause security issues
- do not post multiple versions of the same view
- do not make excessive postings on the same issue
- do not make comments irrelevant to the topic being discussed
- do not make unproven or unsupported accusations against individuals or organisations
- do not share any information or correspondence that is currently being considered by our office or an entity that we have oversight over
- do not identity matters that are currently the subject of legal proceedings or would break a court’s non-publication order
- do not share any off-topic, unrelated or spam content to our page
- do not impersonate or falsely represent another person.
Whilst we take every effort to moderate the content on our social media profiles, there will be times that we are unable to act or remove any offending content outside of business hours. Any content from other individuals or groups on our social media channels including but not limited to comments, messages, photos and videos does not represent an endorsement by our office.
If you see anything that concerns you on our social media, including any information shared or actions taken by our staff, please contact us by email, phone or via our webform.
Social Media Privacy and Personal Data
We may use a person’s social media details (for example a person’s name as it appears on social media) and any contributions users make to our social media channels (for example, comments, likes, shares or messages) as feedback or insights to enhance the delivery of our services and better manage community relationships. We do not collect or use any personal information about social media users for feedback, insights or training purposes.
We also receive statistics on the reach, engagement and impact of our social media content from each platform. This data is grouped and not identifiable to any specific individual who has interacted with our social media pages. We use this data to improve your experience across our digital platforms and measure the effectiveness of our social media communication.