Social media

We use social media (Facebook and LinkedIn) to provide the community with regular news, updates, case studies and reports from our office

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Social media terms of use

We use social media (Facebook and LinkedIn) to provide the community with regular news, updates, case studies and reports from our office. We want to ensure information about our services is easy to access.

We can answer questions during our office’s opening hours between 9.00 am to 5.00 pm Eastern Australian time every Monday to Friday. We will not respond when our office is closed, including on Public Holidays or during the holiday closedown period. We aim to provide responses within two working days.

We proactively moderate all user contributions between these times to ensure comments meet these terms of use. This includes removing posts that appear to be from fake accounts.

To get the most from our social media pages and to stay safe online, please follow the guidance below should you choose to comment, post, tag, mention or message our pages.

  • Please do not share any personal information in public forums, specifically in your posts or as comments, videos or images. This includes your, or another person’s, contact details such as email address, phone number, postal address, birthday, bank account details, Medicare number, driver’s licence, tax file number, any personal situation or reference numbers for your complaint or FOI matter.
  • Please do not share any personal information in Private Messages through Facebook Messenger. These messages can’t be seen by the general public - they can only be seen by our office. However, please do not share any personal information, such as account numbers, personal details or reference numbers with anyone through any social media channels, public or private. We will never ask you for these details in any social media correspondence.
  • We encourage you to familiarise yourself with the policies and terms and conditions of the social media platform you are using. Each platform has its own binding terms and conditions. These platforms may also occasionally be unavailable, and we accept no responsibility for lack of service during this downtime.
  • If you do need to contact us about a complaint or an FOI matter, please instead reach out to us at 1300 795 265 or visit our contact us page.

Our office is not responsible for, and does not endorse, the content, opinions, information, products or services that are offered or shared in posts by others on our social media pages.

  • We strive for fair and positive change in the regulation of registered health practitioners for the Australian community.

  • Find out more about the types of complaints we can assist with.

  • We welcome enquiries about our office and how we can help via phone, email or post.

Find out more about how to make a complaint to the Ombudsman or Commissioner.

Find out more about how to apply for a review of Ahpra's FOI decision.

What we expect of our social community

Our social media pages are a place for the community to follow our updates, get the latest news and engage with our office. Everyone should feel welcome, respected and safe.

We actively moderate our social media pages and content to remove any inappropriate engagement or content. When engaging with our social media profiles, please:

  • use appropriate and considerate language
  • do not make abusive, disparaging, threatening, defamatory or offensive remarks
  • do not make inaccurate or misleading comments
  • do not provide any medical advice
  • do not make any negative comments in relation to any group based on age, gender, sexual preference, religion, race, ethnicity, nationality or disability
  • do not post images, gifs or videos that belong to others. Note that any infringement on a third party’s copyright, trademark or intellectual property is prohibited and your sole responsibility
  • do not post images of others without their expressed permission
  • do not solicit business or clients through our social media pages
  • do not share any links, downloads or material that may cause security issues
  • do not post multiple versions of the same view
  • do not make excessive postings on the same issue
  • do not make comments irrelevant to the topic being discussed
  • do not make unproven or unsupported accusations against individuals or organisations
  • do not share any information or correspondence that is currently being considered by our office or an entity that we have oversight over
  • do not identity matters that are currently the subject of legal proceedings or would break a court’s non-publication order
  • do not share any off-topic, unrelated or spam content to our page
  • do not impersonate or falsely represent another person.

If any engagement breaches these terms of use, we reserve the right (where our social media channel allows) to remove this engagement. Repeated breaches of these guidelines may result in an individual being blocked or reported to the social media platform and other authorities at our discretion. This may include law enforcement if necessary.

Whilst we take every effort to moderate the content on our social media profiles, there will be times that we are unable to act or remove any offending content outside of business hours. Any content from other individuals or groups on our social media channels including but not limited to comments, messages, photos and videos does not represent an endorsement by our office.

If you see anything that concerns you on our social media, including any information shared or actions taken by our staff, please contact us by email, phone or via our webform.

Social Media Privacy and Personal Data

Our office is dedicated to ensuring appropriate protection of personal information. Our privacy policy outlines how we collect, use and disclose personal information. For more information on our privacy policy, visit our privacy and confidentiality page.

We may use a person’s social media details (for example a person’s name as it appears on social media) and any contributions users make to our social media channels (for example, comments, likes, shares or messages) as feedback or insights to enhance the delivery of our services and better manage community relationships. We may also use information shared with us on social media in line with our privacy policy to improve the handling of complaints to our office. We do not collect or use any personal information about social media users for feedback, insights or training purposes.

We also receive statistics on the reach, engagement and impact of our social media content from each platform. This data is grouped and not identifiable to any specific individual who has interacted with our social media pages. We use this data to improve your experience across our digital platforms and measure the effectiveness of our social media communication.

You can download our social media terms of use policy here.

Can’t find what you’re looking for? Give us a call on 1300 795 265