Accessing our website

We do our best to meet each individual’s needs.

Please contact us for assistance understanding any information provided by our office or to receive any publication on our website in an accessible format.

Call us on 1300 795 265 using the National Relay Service on 13 36 77 if required or email us at

Our office is dedicated to meeting the Level AA of the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0).

Display and readability

Every person accessing our website can adjust their browser and computer settings to make things easier to see on the screen or for their visual preferences. Some examples include:

  • adjusting the font size or colour of text displayed on the screen
  • changing the background or link colours
  • formatting the page differently
  • turning certain functions on or off.

More details are available from the Vision Australia website.

File formats

You may need to download and install some free software applications to use some of the content on this site. The software and the icons used to indicate this file format are:

  • Adobe PDF is a file format used to create an image of a page. A PDF can be downloaded as a document, printed or shared: download and install Adobe PDF Reader.
  • Adobe also offers a conversation service to convert a PDF file to text for Adobe files that are in English and many other languages: access online tools.
  • Microsoft Word is a word processing program: download and install MS Word viewer.
  • Microsoft Excel is a spreadsheet program: download and install MS Excel viewer.
  • Microsoft PowerPoint is a slideshow program: download and install MS Powerpoint viewer.
  • Zip files are archives used to store or distribute groups of files. They compress files to save space. Download an expansion program to open or create zip files: download WinZip for Windows (PC) or download StuffIt for Macintosh (Mac).

Tagged or accessible PDFs are easier to read for people who use adaptive technologies. To request a tagged PDF, please contact us.

Web accessibility

There are many tools that people with a disability can use to access the internet. These tools include:

  • Hardware – tools that manipulate the keyboard or mouse if the person with a disability is unable to use them. Some examples include refreshable Braille displays, joysticks and trackballs, and alternative keyboards.
  • Software – tools that change how a user interacts with the site. Some examples include screen readers, screen magnifiers, onscreen keyboards and programs that slow down applications for people with motor disabilities.

Vision Australia has a wide range of information about the many resources and tools that are available.

Browser shortcuts

Browser shortcuts can help you to navigate a website through a keyboard. Details of the various shortcuts specific to different internet browsers are available from the manufacturers’ websites:

  • Internet Explorer
  • Firefox
  • Safari.
  • Search for the information you would like to find on our website.

  • Find out more about the common words we use.

FInd out how to make a complaint to the Ombudsman or Commissioner

Can’t find what you’re looking for? Give us a call on 1300 795 265