Camila’s story

Camila raised concerns with us about how Ahpra and the Board handled the notification she made about the care her relative received from a health practitioner. Camila was concerned that the Board’s decision to take no further action was not reasonable based on the information she had supplied. This information indicated that other health practitioners had agreed that her relative’s surgical outcome was suboptimal and required immediate revision surgery.

We initially sought to resolve Camila’s concerns through the early resolution transfer process with Ahpra after receiving her consent. However, Camila was dissatisfied with Ahpra’s response and provided new issues for consideration. We therefore made preliminary inquiries into the complaint to request more information from Ahpra.

Our preliminary inquiries found there was an opportunity for Camila to provide new information to Ahpra for the Board’s consideration.

Our office liaised with Camila to provide Ahpra with the new information. Ahpra advised that it had contacted Camila to inform her that the notification would be returned to the Board to consider the new information.