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Carlos's story

Carlos, an internationally qualified specialist, contacted our office to complain about receiving incorrect advice from Ahpra that he would remain registered despite a delay in assessing his application for specialist registration.

Make a complaint

We made preliminary inquiries into the complaint to gather more information. Ahpra advised that it had not correctly identified that Carlos was applying for registration (and not applying to renew his registration). This led to the incorrect information being provided to him.

Ahpra acknowledged that this information provided a false impression that Carlos would be able to practise his profession. Ahpra offered a formal apology to Carlos for the confusion and distress this caused.

Hear more complaint stories

Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions.

Most people who contact us want to make a complaint to the Ombudsman. These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.