We commonly assist with complaints about the notifications and registration processes for the 16 registered health professions in Australia
Most people who contact us want to make a complaint to the Ombudsman. These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.
Complainants commonly raise concerns about how the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards communicated with them, delayed the processing of a matter or applied a policy or procedure.
We generally receive fewer complaints to the Ombudsman about privacy or FOI-related matters.
We also receive a small number of complaints to the Commissioner about privacy concerns.
The FOI review process is different and requires people to make an application (and not a complaint).
Find out more
Make a complaint to the OmbudsmanMake a complaint to the Ombudsman
There are three simple steps to make a complaint to the Ombudsman.
Ombudsman complaintsOmbudsman complaints
The Ombudsman can assist with complaints about how Ahpra and the National Boards have handled notification or registration matters, personal information and FOI requests.
Notification complaintsNotification complaints
Most complaints we receive are complaints to the Ombudsman about the handling of a notification by Ahpra or a National Board.
Registration complaintsRegistration complaints
Our office assists with complaints about the health practitioner registration process.
Make a complaint to the CommissionerMake a complaint to the Commissioner
Are you ready to make a complaint about how Ahpra or a National Board used or shared personal information?
Commissioner complaintsCommissioner complaints
The Commissioner can assist with complaints about how Ahpra and the National Boards have collected, used or disclosed personal information.
Privacy complaintsPrivacy complaints
We can consider complaints to the Ombudsman about how Ahpra or a National Board handled a privacy-related matter.
FOI complaintsFOI complaints
Our office can consider complaints to the Ombudsman about how Ahpra handled a Freedom of Information (FOI) request.
Apply for FOI reviewApply for FOI review
Find out how to make an application for a review of Ahpra's FOI decision.
FOI reviewFOI review
We can conduct a review of an FOI decision made by Ahpra.
About usAbout us
Learn more about our vision, purpose and values.
Meet the Ombudsman and CommissionerMeet the Ombudsman and Commissioner
Find out more about the Ombudsman and Commissioner, Richelle McCausland.