Common complaints

We commonly assist with complaints about the notifications and registration processes for the 16 registered health professions in Australia

Most people who contact us want to make a complaint to the Ombudsman. These complaints are usually about the notifications and registration processes for the 16 registered health professions in Australia.

Complainants commonly raise concerns about how the Australian Health Practitioner Regulation Agency (Ahpra) and the National Boards communicated with them, delayed the processing of a matter or applied a policy or procedure.

Communication problems, delays in progressing matters, unfair policies and procedures, not considering all relevant information, inadequate reasons for decisions and failing to respond to complaints

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Notification complaints

Most complaints our office receives are about the handling of a notification by Ahpra or a National Board.

Find out more about notification complaints

Registration complaints

Complaints about the handling of registration matters are generally the second most common complaint theme that we see.

Find out more about registration complaints

Complaints about the handling of registration matters generally relate to three key areas:

  • delays in the processing and assessment of applications for registration and renewals of registration
  • unfair processes or policies related to assessing applications for registration
  • registration fees.

Other complaints

We generally receive fewer complaints to the Ombudsman about privacy or FOI-related matters.

Find out more about complaints to the Ombudsman

We also receive a small number of complaints to the Commissioner about privacy concerns.

Find out more about complaints to the Commissioner

The FOI review process is different and requires people to make an application (and not a complaint).

Find out more about FOI review

Find out more

Can’t find what you’re looking for? Give us a call on 1300 795 265