Hui's story

Hui made a complaint to our office about Ahpra and the Board’s handling of an investigation after the Board took immediate action and placed conditions on her registration. Hui said she had ‘lost all confidence in the process’ and raised concerns about the delay and Ahpra’s responsiveness.

Hui had not yet made a complaint directly to Ahpra, so our office initiated our early resolution transfer process with her consent. Ahpra’s response outlined that there had been two administrative oversights in the management of the practitioner’s conditions on her registration.

Ahpra apologised for the administrative errors. Ahpra provided feedback about Hui’s experience to its staff to ensure similar mistakes are avoided in the future. Ahpra also advised that the investigation had been expedited and would be considered by the Board later that month. Hui was satisfied with Ahpra’s response.