Mahmoud's story

Mahmoud raised concerns with us about Ahpra and the Board’s handling of a notification he made about a health practitioner. Mahmoud was dissatisfied with the Board’s decision to take no further action.

Our office initially transferred the complaint to Ahpra through our early resolution transfer process. However, Mahmoud was dissatisfied with Ahpra’s complaint response because he believed it did not comprehensively consider the information he provided. We began an investigation to further consider these concerns.

What we found

Our investigation found the following:

• It was reasonably open to the Board to decide not to take further action.
• All relevant information had been provided to the Board for its consideration.
• Mahmoud had received a detailed explanation for the reasons the decision was made.
• Ahpra had not responded to Mahmoud’s request for a review of the Board’s decision.

Complaint outcome

We provided positive feedback to Ahpra about the detailed and tailored reasons for the Board’s decision that were provided to Mahmoud. We also suggested that notifiers expressing dissatisfaction about a Board’s decision should be offered the opportunity to engage with Ahpra’s complaint process.