Maria's story

Maria raised concerns with the Ombudsman about how Ahpra handled the notification she made about a health practitioner and the Board’s decision to take no further action.

With Maria’s consent, our office initiated our early resolution transfer process with Ahpra. We expressed concerns to Ahpra that the health practitioner had been incorrectly named in the notification that was considered by the Board and that it appeared Ahpra had not taken steps to correct the error after Maria had advised Ahpra of her mistake.

In response, Ahpra contacted Maria directly to apologise for the management of the notification. The matter was also reopened to be considered by the Board.

We advised Maria that she was welcome to return to our office after the notification had been considered by the Board if she continued to be dissatisfied.